Frequently Asked Questions
I need help reserving a puppy, who can I call for assistance?
need help reserving a puppy, who can I call for assistance?
Contact form: If you choose to use our contact form, please make sure to include your first and last name and a detailed message about your inquiry to our dog breeder. No dog breeder in the industry has a better reputation. We will get back to you in the order your message was received. We look forward to hearing from you. When you give our dog breeder company a call, you’ll be connected directly to one of our friendly, knowledgeable staff, so you can expect immediate attention to your inquiry
What food should I feed my puppy?
We are now using Royal Canin puppy/dog food or Hill Science Diet small paw puppy which can be purchased at any pet store. We send our puppies out with the formula that it is currently eating. During the transition period, it is best not to change them to a new food. After the first month at home, the food can be changed if desired but it is not recommended.
Will my puppy be vaccinated?
Your puppy has had vaccinations by the dog breeder for Parvovirus, Distemper, Adenovirus 2, and Parainfluenza appropriate to his age. It has been dewormed and treated for all parasites. A written health record will come with him showing what he has had and what else he will need in the way of vaccinations to 16 weeks of age. Vaccinations are started by 5 weeks of age and given at 2 to 4 weeks intervals to 16 weeks of age. Wormings are started at 2 weeks and given at 2 week intervals. It is very important to continue a vaccination schedule as recommended by your Veterinarian. The Dog Breeder/Seller makes no guarantee concerning size, ability to breed, or color at the maturity of the animal. Your animal warranty is against developing a contagious disease within 7 days of purchase.
What payment types are accepted?
Our dog breeder company accepts all major debit and credit cards, including but not limited to American Express, Visa, Discover, and Mastercard. If you are unsure if your payment provider might be accepted, you can give our dog breeder company a call or email. When you give our dog breeder company a call, you’ll be connected directly to one of our friendly, knowledgeable staff, so you can expect immediate attention to your inquiry.
My puppy became sick right after I bought it from the dog breeder, can I return him/her?
Take your puppy to a licensed Vet within 7 DAYS for a good puppy exam. If the vet finds the puppy well and healthy at that time, our guarantee is complete. If the Vet finds anything wrong with the puppy at that time, you must notify the dog breeder immediately. If it is a treatable condition, you can return the puppy to Bows and Toes and we will treat it at our expense and return it to you healthy. If it is not treatable, we will replace the puppy with an equal value puppy within 30 days or we will refund your money. The defective puppy must be returned to Bows and Toes with written notice from the Vet as to the defect or condition, in order to get a refund or replacement. Refund or replacement is the Seller's option depending on the availability of puppies. *If the puppy becomes sick within the guarantee period, contact the Seller/dog breeder immediately for further instructions. If you choose to have the animal treated, you will be responsible for the expense. Bows and Toes are not responsible for any veterinarian expenses.
Is my information secure on this website?
Yes, we do NOT sell your information to any third parties. Our website is 100% secure and we only ask for your contact information, such as phone number and email, so that we can contact you about your order or if you have any questions. Our dog breeder company does not sell this information. Our dog breeder company does not require any other additional information such as social security numbers. We accept all major credit and debit cards. When you give us a call, you’ll be connected directly to our friendly staff, so you can expect immediate attention to your inquiry.
What happens if I cancel an adoption from the dog breeder?
During an adoption period prior to a puppy leaving our care, we reserve the right to refund a deposit or full payment at our sole discretion. However, if you cancel the adoption from the dog breeder, deposits are non-refundable. A 25% recovery fee will be retained on full payments should this occur.